10% DISCOUNT ON YOUR FIRST ORDER
Shipping and Delivery
Shipment
Your orders are important to us, and we strive to deliver them to you as soon as possible.
• All shipments are dispatched within 2-3 business days after order confirmation.
• We are aware of our responsibility to inform you in case of any delays during the shipping process and we make every effort to do our best.
• Once your products are dispatched, they will become trackable via the tracking number provided to you. This way, you can easily monitor every stage of your shipment and keep your process under
Returns & Exchanges
Customer satisfaction is our priority. Below are the policies applicable when you wish to return or exchange products that you are not completely satisfied with:
Return Period:
You may request a return within 15 business days from the date you received the product.
Return Conditions:
The products to be returned must be unused, undamaged, in their original packaging, and with all labels intact.
Return Procedure:
When you wish to return or exchange, you can contact our customer service to create your return request. You are required to return the products with the original invoice or delivery note.
Return Process:
Once the products are received and necessary checks are completed, your return process will be initiated. If your return is approved, your payment will be refunded to the payment method used during the purchase.
For more information about our return policy or to request a return, you can contact our customer service.
Creating an Exchange Request:
When you want to exchange, you can contact our customer service. Don't forget to specify your order number and product details so that we can assist you.
Exchange Approval:
After your exchange request is evaluated and approved, you will be provided with instructions regarding the exchange process.
Exchange of the Product:
After approval, you can send your product to be exchanged through the shipping company. Make sure that the product you want to exchange meets the return conditions.
Exchange Process:
Once the returned products are received and the situation is checked, your exchange process will be initiated. Your new product will be shipped shortly and delivered to you.