At Eleanor Louise, your satisfaction is our top priority. We aim to make your shopping experience smooth and enjoyable. If you are not completely satisfied with your purchase, please follow the steps below to return or exchange your items.
Return Policy
Return Window: You can request a return within 14 days from the date you receive your product.
Return Conditions: To qualify for a return, items must be unused, undamaged, and in their original packaging with all labels intact.
Return Process
Before proceeding with the return, please contact us via email at help@theleanorlouise.com.
Detailed instructions regarding the return postage process will be provided upon contact.
Include the original invoice or delivery note with your return shipment.
Return Shipping Costs: Return shipping costs are at your own expense. All returns must be shipped back to the Eleanor Louise address at the customer's expense.
Refund Process
Once your return reaches us, the refund will be processed to the original payment method within 14 working days.
Please note that it may take additional time for your bank or credit card company to complete the refund process and post the payment to your account.
Delayed Refund: If more than 14 working days have passed since approval and you haven’t received your refund, please contact us.
Return Conditions
If the shoes are not returned in perfect condition, Eleanor Louise reserves the right to charge a $20 cleaning fee. This fee will be deducted from your refund amount.
If the shoes are deemed to have been worn or damaged, your return or exchange request may be denied.
We do not provide refunds for returns that are lost in transit to our warehouse.
A restocking fee of $10 will be charged for each item returned.
All of our products undergo a thorough 3-step quality control process before being shipped to you. However, in rare cases, issues may occur. If the product is received stained or damaged, please contact us within 1 business day and provide images of the issue. Notifications made after 1 business day will not be accepted as defective orders.
Eleanor Louise reserves the right to decline any returns or exchanges that do not meet our specified conditions. Items that do not comply with our return policy will be returned to the customer’s original mailing address. By making a purchase, you agree to adhere to our store policies.
Exchange Policy
For exchange requests, you can contact our customer service at help@theleanorlouise. Direct exchanges are not offered for international orders. If your order is not quite right and you need a different color, style, or size, you may return the shoes for a refund and place a new order for the desired shoes. Please note that all return shipping costs, as well as shipping fees for the new order, are at the customer's expense.
